YuBi Help Centre

Refunds & returns

Sorry to hear something isn't right. Here's exactly what we can accept, how long you've got, and how to get it sorted.

14 days To return unopened, non-defective products

30 days To raise a return if the fault was ours

Unopened With All original product and packaging, plus your receipt

1 day Typical reply time from our team

How to return an order

Get in touch
Email info@yubibar.com with your order number and details of what's wrong. The sooner the better.
We review it
We'll review your enquiry. You may be asked for photographic proof, or to return the goods if appropriate.
Send it back
Return the items with all original packaging and your invoice or receipt. Keep your proof of postage.
You're refunded
Once received and checked, we'll process your refund back to the original payment method.

The detail

Something's not right?

We are sorry to hear something’s not quite right with your order, please email us at info@yubibar.com with more details of your order and we will respond to you as soon as possible.

What we can't refund

All our products are subjectively appreciated consumables (food) and we cannot offer refunds or returns should a product not meet a customer’s singular tastes.

Purchases made from third-party sellers and retailers aren't eligible for returns or refunds through us — please contact the retailer you bought from.

Returning an unopened order

We will review any refund and return enquiries. You may be required to show photographic proof and/or return goods if deemed appropriate. Any non-defective, unopened products may be returned within 14 days of delivery with all original contents, packing material and invoice/receipts for a refund minus the original delivery charge.. The costs for shipping returned items to Yubi will be covered by the customer.

If the mistake was ours

Only if the return is as a result of our error (you received an incorrect or defective item, etc) will Yubi pay the return shipping costs. Further, in the event of our error or defective/faulty items, the customer has 30 days to raise a return and refund.

Proof of postage

When returning an item please retain tracking details/proof of postage to cover us in the event of courier issues/loss. We cannot accept responsibility for packages despatched to us.